Version 1.2 - 4 February 2020
Stech European Entertainment Limited is a company incorporated in Malta with company number C74527 and whose registered address is Stech European Entertainment Limited, Level 3, Tower Business Centre, Tower street, Swatar Birkirkara BKR4013 , Malta.
Personal Datail is data that may identify you or could be used to We adhere to the data protection standards of the European Union’s General Data Protection Regulations and take data protection seriously. We also adhere to local laws and regulations specifying our obligations as data controller and/or gambling operator. In this Privacy Policy we explain more about the data we collect, how we use it, your rights to your personal data and the process for raising complaints.
Stech European Entertainment Limited is the data controller for your personal data while use of Stech European Entertainment Limited sites.
Full name of Legal entity: Stech European Entertainment Limited (C74527)
Email address: dpo-eu@spacecasino.com
Stech European Entertainment Limited collects certain mandatory elements of your personal data in order to provide you with the services of Stech European Entertainment Limited, an online sportsbook and casino and for us to comply with law and regulations as well as to be able to offer an enhanced product and send you personalised offers. Without collecting your personal data, we would be unable to offer you our services or your use of our services would be severely restricted.
The General Data Protection Regulation (“GDPR”) defines personal data as:
“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
How we collect the data: upon registration
Purpose for collecting: Customer identification and creation of account and to send material.
Legal basis to process data: To provide service as per T&C, legal obligations, with consent (for marketing purposes).
How we collect the data: documents for proof of ID, address, payment methods and possibly source of funds are collected to verify an account.
Purpose for collecting: Verification of customer identity and to comply with AML law.
Legal basis to process data: Legal obligations.
How we collect the data: upon deposits and withdrawals.
Purpose for collecting: To provide service and to comply with AML law and gaming license requirements.
Legal basis to process data: Legal obligations.
How we collect the data: during gaming activity.
Purpose for collecting: To provide service and to comply with remote gaming law.
Legal basis to process data: Legal obligations.
How we collect the data: during your mail, chat and recorded phone conversations with us.
Purpose for collecting: To provide service.
Legal basis to process data: To provide service as per T&C.
How we collect the data: during activity.
Purpose for collecting: May be used to improve service (anonymised form), for a more personalised user experience, for segmentation purposes – this is mainly for us to improve our product and service by understanding our customers better, for segmentation for AML and social responsibility measures and for targeted marketing.
Legal basis to process data: To provide service, with consent and for legal obligations.
How we collect the data: During activity, such as IP, browser type and version, time zone and location, operation system, cookies collected, see cookie policy.
Purpose for collecting: to ensure customer is not from a restricted or high-risk country, to ensure that they do not use proxies or VPNs, to ensure that they do not abuse bonuses or defraud by application fraud and to improve website functionality, troubleshoot technical issues, create more products for different platforms.
Legal basis to process data: To provide service as per T&C and for legitimate interest.
How we collect the data: upon consent given during registration process.
Purpose for collecting: for marketing via different communication channels incl. affiliates.
Legal basis to process data: With consent.
Stech European Entertainment Limited may use your Personal Data to:
If you do not wish to receive marketing, promotional or sales material from Stech European Entertainment Limited, you may contact us to revoke your consent from this type of communication. You will always be able to opt-out from promotional communications whilst remaining able to enjoy full use of our sportsbook and casino.
We may pass on data to trusted 3rd party providers such as payment, game, marketing, governmental or regulatory, communication and AML/Fraud verification tools. Such disclosures to trusted third parties allows us to provide you with the best user experience on our site and shall not be used for the purposes of marketing other goods or services to you. Data will only be shared with a third party if a Data Protection Agreement has been entered and if data is disclosed to a third-party located outside of EU, the Data Protection Agreement will as a minimum include the standard contractual clauses set by the European Commission. These providers will only have access to the information necessary to perform these limited functions on our behalf and are also required to protect and secure your information. Agreement will as a minimum include the standard contractual clauses set by the European Commission.
We carry out profiling of our customers and their activities using automated systems. All final decisions taken based on these profiles and information are taken by human-decision making processes.
You retain important rights to the data provided to us. Your personal data shall be provided to us by yourself, and we shall never pass on this data to another customer.
As a customer of Stech European Entertainment Limited, you are entitled to:
Following closure of your account, Stech European Entertainment Limited retains some elements of personal data for a period of up to 10 years to meet our legal obligations towards Anti-Money Laundering and Countering Finance of Terrorism, Company and Taxation record-keeping obligations.
Namely:
For up to one year: Details of your visits to the site, including but not limited to traffic data, site information, weblogs and other contact information; Telephone calls to and from our Customer Service Department.
For up to 5 years from last activity: Personal identification and communication details provided, contact information through the website, email, telephone or other media.
For up to 10 years from last activity: Elements of transactions, including financial accounts information that you may provide us, made through the website, telephone or other media.
We will also keep personal data for the purpose of presenting and processing in case of a litigation or a legal process which you, the relevant authorities or us may be party to, due to our provision of services to you.
All this information is stored in accordance with this Privacy Policy.
Please contact Customer Services if you have any concerns or complaints pertaining to your personal data. Alternatively our DPO can be contacted at dpo-eu@spacecasino.com. In Malta you also have the right to file a complaint with the Information and Data Protection Commission (“IDPC”) at any time, being the main Supervisory Authority for data protection matters, , on email idpc.info@idpc.org.mt or telephone (+356) 2328 7100. Further details can be found on https://idpc.org.mt/en/Pages/Home.aspx. However, we would truly appreciate the opportunity to address your issues before you contact the IDPC, so kindly contact us in the first instance.
Your Personal Data is held on servers in Malta chosen and designed to be secure and resilient. In the unlikely event of a breach of your personal data, the incident would be handled in accordance with our data breach policy.
Please note that email communications with us are not encrypted or otherwise secured against outside interference, so discretion should be used when providing personal details via email.
Stech European Entertainment Limited reserves the right to amend the Privacy Policy from time to time, and you will be notified by email or when you next log in to the Website should any such changes be made.