Information Centre

Can I make a deposit to the account of another person?

No, you can only make deposits to your own account with a method in your own name, for security reasons.

What payment options do you offer?

To see what options are available in your jurisdiction you need to be logged in on your account and go to the deposit page. The payment methods we offer in general are listed below, but all might not be available in your country:

• Credit/Debit Card
• Skrill
• Neteller
• Other regional available methods

Can I use payment means of another person to deposit into my account?

No, you can only make deposits to your own account with a method in your own name, for security reasons we do not accept deposits made form another person payment method.

My deposit has not reached my account, what could be the reason? And what do I do now?

If your deposit has not reached your account, it could be cause of different reasons for different methods. Generally, please start by checking the source of the deposit method if the money has been deducted. You can also try by refreshing the site to see if the money has been added. If you still have not received your money to your account please contact the customer service with information about the transaction (date, time, amount, method and transaction reference number). We may also ask for proof of said transaction.