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Security

How do I change the password on my account?

First, login to your Space Casino account using your current login credentials. Next, go to the Security page where you will be able to change your password. Here, enter your old/current password, followed by the new password you want to start using, confirm the new password that you wish to set in the next section, and then click submit.

If you forget your password to start with, click ‘Forgot your password?’ on the main login screen. Then enter the email address that is linked to your account and click Recover password.

For help, our team is always on hand to resolve any issues.

Is it possible to change the phone number on my account?

To protect your account, please note that changes to personal mobile phone numbers can only be requested via contact with our team.

Once you’ve requested an update, Support will guide you in order to uphold our high levels of security.

Is my data secure at Space Casino?

Yes. Every single communication transmitted between your web browser and the Space Casino website is encrypted. That means your gaming activity and personal data is entirely secure at all times. In accordance with the Data Protection Act 2018, we treat any personal data you send us as highly confidential. You can find more information regarding this under our Privacy Policy.

What is 2FA?

2FA (Two Factor Authentication) is an online protection feature to fight against unauthorized logins. It uses a second method to confirm the user’s identity on top of the normal password. 2FA significantly increases account security and guarantees protection against harmful attempts to access your account from third parties.

How do I enable 2FA?

Once you are signed in, head up to the Security page and click on Multi-factor authentication. Tick the box and submit your request. Upon your next sign-in attempt, the system will ask you to choose your authentication type.

My account is blocked, why?

Your account can be blocked for different reasons. Too many incorrect sign-in attempts may be the reason for this. Another reason may be due to your account being self-excluded. Whenever your account is blocked, if you have not received an email informing you, or the reason is not displayed directly, please contact our Customer Service team via Live Chat.

How safe is it to upload my documents?

From the moment your documents are uploaded, you can rest assured that Space Casino employs the very latest in robust, secure technology to handle your personal information.
Your documents are stored in a secure environment, and can only be accessed by our trusted, highly-trained teams as and when required. No other person has access to your personal documents once they are uploaded to our site.

Why do I need to provide ID?

In line with regulations. all online gambling businesses must ask you to prove your age and identity.

First, we will try to match your account details with existing information which is stored on public databases. If this information is not enough you will be asked to provide copies of identification documents.

What type of documents can I be asked to provide?

  • passport
  • driving licence
  • household bills
  • bank statements

Why do I still need to provide documents if I’m already allowed to play?

As a licensed gambling operator, Space Casino is obliged to undertake due diligence in relation to our customers’ identity, source of funds, source of income, etc. once their activity with us has exceeded certain thresholds.

If you’ve been asked to fulfil a due diligence check, we will notify you via the communication channels you provided Space Casino when you signed up. The requested documentation can then be uploaded via a dedicated Verification area, via either desktop or mobile devices.

Due Diligence Documents

When your account undergoes a review, you will be asked to provide documents related to your account. Some of them are listed below:

Please send clear photos

Valid photo ID: As proof of ID you can send in: Either a copy of your Passport (Both Photo ID page and adjacent page please) or a copy of your Driving License (A driving licence can only be used for ID or Address, not both).

Utility Bill: Either Utility bills (gas, electric, landline phone bill, broadband, cable) issued within the last 3 months, or the UK issued a Provisional Driving Licence (but only if not used for the name evidence), or Current UK full Driving Licence (but only if not used for the name evidence), or Local Authority council tax bill for the current council tax year, or Bank, Building Society or Credit Union Statement dated within the last 3 months.

Debit Cards: If providing Debit Card proof, this must also include images of both sides of your card. The reverse side of the card must also be signed in pen by yourself, while the front side needs to give the first 6 and last 4 digits of your credit number (eg.1234 56XX XXXX 1234).

Bank Transfer: If you are asked to provide proof for your bank account used on the Space Casino account, the statement must show your name, address, account number and deposits/withdrawals made to your Space Casino account.

E-Wallets: All E-wallet documents should display the same name and address that we hold for you. Screenshots of statements are acceptable if paper, downloadable or PDF copies are not available.
Source of Funds: Usually, but not limited to, a 30-day bank statement showing deposits/withdrawals made to your Space Casino account. We may ask for further documents depending on the case.

Source of Wealth: Your income can be proven either by providing a recent payslip or in case you are self-employed, bank statements showing trading activities. We may ask for further documents depending on the case.

How long does the documents check take?

Depending on how quickly we receive your documents, it is typically completed within 24/48 hours. Occasionally there may be delays in the process due to the high volume of documents we receive, so we ask you to remain patient while we undertake the review.

Also, in the case of due diligence reviews, the process might take longer than several days, depending on the check.

If you have not received a notification of your account status after a few days of uploading your documents, you can enquire via email or our live chat channels.

Can I be sure that my money is safe with Space Casino?

Absolutely. As well as ensuring the highest standards of account security, Space Casino is required as part of our regulatory obligations to keep player balances entirely segregated from company funds at all times.

How can I update my personal information?

If you’d like to correct any of your personal details held at Space Casino, please get in touch with us via email from your registered email address.

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